Vất vả tìm lại số tiền mất oan khi thanh toán online (AliExpress)

Xin chào tất cả các bạn, dưới đây là những tin nhắn mình nhắn với bên chăm sóc khách hàng của AliExpress để hỏi lại số tiền bị mất oan khi thanh toán online.
Câu chuyện cụ thể mình sẽ kể sau nhé...
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Hi,vnXXXbxrs, welcome to AliExpress.com!

vnXXXbxrs03:20

Why was the wrong amount deducted from my account?

Fhaye03:20

Hello,I am a service consultant Fhaye

Fhaye03:21

Hi! Thank you for contacting AliExpress Payment & Refund Department. My name is Fhaye. May I please have your name and how can I help you today?

vnXXXbxrs03:22

Hmm... My English is not very well, so may I take some minute to write my issue to you?

Fhaye03:23

Nice meeting you , what can I do for you today?

vnXXXbxrs03:24

My name is Nghia, I from Vietnam... Do you understand Vietnamese?

Fhaye03:24

I am more than willing to assist you with your questions however you have contacted the customer service department in English. Please use Google Translate (https://translate.google.com/) to help you.

Fhaye03:27

Hi. May I know if your still online dear customer? because I don't want to lose the chance to help you and if you don't response within 2-3 minutes this chat will be automatically closed by the system.

vnXXXbxrs03:28

Yesterday, I ordered 3 items from AliExpress,

Fhaye03:28

Okay yes and ?

vnXXXbxrs03:29

I used a coupon (for mobile App) from AliExpress so total order amount was 2.71 USD (instead 6.71 usd)

Fhaye03:29

Okay and ?

vnXXXbxrs03:30

But the payment was failed... Because I do it at my PC, not Mobile App... 

vnXXXbxrs03:30

But my account lost 2.71 USD now..!!!

Fhaye03:30

For the clarification, you are asking for coupons right ?

vnXXXbxrs03:31

No..

Fhaye03:31

Are you referring for a refund ?

vnXXXbxrs03:32

I wonder why payment was failed, my account was lost

Fhaye03:32

To better assist you regarding this, I would like to transfer you to our related team in Aliexpress customer service team so they can better guide you on what to do in cases like these. Also, they might be able to create a report regarding your concern.

Avisala03:33

Hello,I am a service consultant Avisala

Avisala03:33

Thank you for contacting AliExpress. My name is Avisala. I am your service representative.

vnXXXbxrs03:33

its less than 20

vnXXXbxrs03:33

No no...

vnXXXbxrs03:33

I typed failed..

Avisala03:33

To help you further, may I have your order number please?

vnXXXbxrs03:33

Ok.

Avisala03:33

the order that you used a coupon.

vnXXXbxrs03:34

XXXXXXXXXXXXXX

Avisala03:34

Thank you

vnXXXbxrs03:34

XXXXXXXXXXXXXX

Avisala03:34

Thank you

vnXXXbxrs03:34

XXXXXXXXXXXXXX

Avisala03:34

Thank you

vnXXXbxrs03:35

That is..

Avisala03:35

Okay.,

Avisala03:36

The order has been closed due to it is not match the usage rule of the coupon. Kindly note that system will verify information of each order/payment.

Avisala03:36

If the order is not match the rule in our platform or system detected any potential risk, an order will be rejected by the system.

vnXXXbxrs03:36

Yes.. I know...

vnXXXbxrs03:37

I wonder why the payment was failed, then my account still be lost

Avisala03:37

The coupon is not refundable/.

Avisala03:38

You need to removed the coupons.

vnXXXbxrs03:38

And then...? 

vnXXXbxrs03:39

Avisala03:40

If you removed the coupons, you will pay the order successfully.

Avisala03:41

Your business is important to us. Please be advised that 3-5 minutes inactivity will automatically log you OFF from your chat session. Please respond promptly. Thank you.

vnXXXbxrs03:42

I still misunderstand...

Avisala03:43

May I ask, your main concern?

Avisala03:43

your asking for coupon refund or paying an order?

vnXXXbxrs03:43

So the money I lost can return?

Avisala03:44

How much money?

vnXXXbxrs03:45

2.71USD~62000VND..

vnXXXbxrs03:45

vnXXXbxrs03:46

You can look at the photo... That what I lost..

Avisala03:46

Its so expensive.

vnXXXbxrs03:48

Should I contact to the bank for the solution?

Avisala03:48

Let me connect you to our payment and refund team.

Avisala03:48

For them to check that charges.

Angela Mae03:48

Hello,I am a service consultant Angela Mae

Angela Mae03:49

Hi! You have been transferred to Payment and Refund Department. My name is Angela mae.

Angela Mae03:49

Please allow me a minute to read the conversation above. Please do not worry, I am dedicated to help you.

Angela Mae03:49

Hi there.

vnXXXbxrs03:49

Ok... Thank you...

Angela Mae03:49

As I have checked, your problem is about refund, right?

Angela Mae03:50

Please don't worry, I will be glad to check it to help you.

Angela Mae03:50

May I please have your order number?

vnXXXbxrs03:50

I have 3 orders..

Angela Mae03:50

Ok thank you.

vnXXXbxrs03:50

XXXXXXXXXXXXXX

vnXXXbxrs03:50

XXXXXXXXXXXXXX

vnXXXbxrs03:51

XXXXXXXXXXXXXX

Angela Mae03:51

Thank you for providing me this.

Angela Mae03:51

Please stay online for 2-3 minutes while I check this for you.

vnXXXbxrs03:51

Ok.. 

Angela Mae03:52

Thanks

Angela Mae03:52

XXXXXXXXXXXXXX I have a good news for you! ☺

vnXXXbxrs03:53

What is this?

Angela Mae03:54

I have a good news for you! ☺

Angela Mae03:54

Your refund is now in process back to you since (2017-09-10) with the total amount of 0.99USD., 0.70USD, 1.02USD.

Angela Mae03:54

The refund will receive to your account within 3-20 business days . Do not worry, it is just a maximum time.

Angela Mae03:54

Since you are valued to us, I will make sure we follow up the refund for you.

vnXXXbxrs03:55

Oh God..

Angela Mae03:55

I will put note in here to priority this refund, rest assure you that this will be the top priority.

vnXXXbxrs03:55

Thank you very much..!!!!

Angela Mae03:55

Your very much welcome

Angela Mae03:55

Would be there anything else I can help you with today dear customer?

Angela Mae03:56

Before you go, I really hope you're satisfied with my assistance.

vnXXXbxrs03:56

I'm satisfied..!!!

vnXXXbxrs03:56

Thank you...

vnXXXbxrs03:56

:)

Angela Mae03:57

Please don't forget to rate my service after this chat, dear customer.

Angela Mae03:57

Have a wonderful day! Thank you for contacting AliExpress.

Angela Mae03:57

Thank you.♥

Has Eva resolved your problems? Click here to contact live chat.

Eva03:20

Okay, I will send an order list pop-up to you.

Eva03:20

To better solve your issue, kindly select your relevant order.

Please search for this order on the list and submit.

03:20

I had closed the window

Eva03:20

May I know if you have any concern on below questions?

· I have not received my order

· I have not received my refund

· I cannot open dispute for my order

· The product received does not match the description

· Why was my order closed

03:20

I had closed the window

Eva03:20

May I know if you have any concern on below questions?

· I have not received my order

· I have not received my refund

· I cannot open dispute for my order

· The product received does not match the description

· Why was my order closed